Returns Policy
Refunds & Returns Policy
·You can return your product if you don’t like it, with totally trust to our supplier of products in all countries where they work (see list below)
·Please, kindly notice that You have 15 days to prove your product and decide if you want to return it o refund. After this time we can’t offer you a full refund or exchange and you’ll lose rigth to money back. Also, you’ll can not change your product, neither receive money back no more.
·To be eligible for a return, your item must be without deterioration signs and in the same condition that you received it. It must also be in the original packaging. ·Several types of goods are exempt from being returned. Additional non-returnable items:
- Gift cards
- Downloadable software products & music
- Some health and personal care items
·To complete your return, we require a receipt or proof of purchase. ·Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. ·We recommend to write us an e-mail before in terms we can notify our supplier about this change and make the process faster. Please kindly write us to
shop@rockasyou.com In all shipping you can find the return address to make your return of product easier. But here below, you can consult the list of our supplier offices around the world to send back any product that you want return.
- Spain Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, España.
- USA & México 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
- Latvia Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
- UK Antar 2, Wobaston Road, Wolverhampton, WV10 6PZ.
- Canada 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Brasil Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil (clothes & mugs); R. João Ferreira de Camargo, 714 – Jardim Mutinga. CEP 06460-060. Barueri – SP, Brasil (miscellany)
- Japan 817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.
- Australia 40 Tanimbla Street, Kedron, Queensland 4031, Australia (clothing); 338 Albert St, Brunswick VIC 3056, Australia (miscellany)
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {shop@rockasyou.com}
Shipping returns
To return your product, you should mail your product to: {physical address}. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {shop@rockasyou.com} for questions related to refunds and returns.
